FAQs

WHERE ARE YOU BASED?

We're happily based in Melbourne, Australia.

HOW DOES SHIPPING WORK?

Artify Deals partners with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please contact us for tracking) :)

We offer international shipping options too - no matter where you are, you can buy from us!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.

Who Will Afford The Custome Fee/VAT Fee Or Other Import Fee In My Country?

Usually, the courier companies do the customs clearance. We will declare the less product value on the invoice, depending on the product, to avoid the customs fee/VAT/Duty fee for you. However, If the parcel stuck at customs, It will be buyer's responsibility for customs clearance and pay the required fee. Our price only covers product cost and freight cost. Feel free to Contact Us if you need any further detail and or need any other value shown on the invoice.